policy / terms & conditions
All artwork and images are owned by HTM Creative Designs and may not be used or reproduced in anyway without the permission of HTM Creative Designs.
Any images used throughout our website from other photographers are credited.
Terms and conditions:
By placing an order you are accepting our terms and conditions.
Due to the nature of our services, each item is custom made, therefore HTM Creative Design cannot offer refunds or exchanges due to change of mind.
All quotes are valid for 30 days. After this time frame a new quote will need to be requested.
Shipping of your order is handled by Australia Post or TNT Express courier services. HTM Creative Designs will supply tracking information for your parcel.
Delivery times will depend on the chosen item/s. A full list of production time frames guideline can be viewed HERE. From time to time rush orders may be possible. All rush orders will incur a 30% charge to your total.
International shipping will be subject to any duties and taxes determined by the country your parcel will be shipped to.
Any fees and taxes are the responsibility of the client.
From time to time rush orders may be possible. All rush orders will incur a 30% charge to your total. As a client accepting HTM Creative to follow through with your rush order, HTM Creative Designs hold no responsibility for any delays that occur due to A. communication in receiving your content B. any delays that may incur while in transit once your items have left our studio. If for any reason your items do not arrive in due time, HTM Creative Designs will not provide a refund. You as our client will be informed of these terms, and by making payment you are accepting these items outlined above.
Loss and Damages:
HTM Creative Design take up most care in packaging orders to reduce the chance of damages. Once your order is dispatched HTM Creative Designs holds no responsibility for any loss or damages once handed over to our couriers.
We high recommend leaving a postal address where some one can sign for at time of delivery.
HTM Creative Designs is a service based business, all our items are made to order therefore payment is required before design work commences.
Please choose carefully before placing an order as all orders are final and we can not offer a refund.
Any design work outside of our preset collections available on our website are classed as custom designs. All custom designs will require to be quoted based on the information provided by you as our client.
All custom design fees are charged for our design time, excluding materials, printing options and does not entitle you to receive any final artwork created for you.
Any designs created by HTM Creative Designs will remain the sole property of HTM Creative Designs.
Invoicing for Custom Designs:
For all custom work outside our our preset collection on our website, and where a quote is required, by accepting our quote and making payment you are accepting all terms and conditions outlined on HTM Creative Designs website.
Providing us with your content:
We will communicate and advise you on the recommended time frames required for you to supply us with your content. This time frame is set to allow items to be printed and then shipped to us before being packed and dispatched to you from our studio.
For all 'on the day' items, we need a minimum of 3 weeks for production/printing plus transit times between receiving your items from our printers and transit shipping times from being dispatched from our studio to you.
Delays in providing your content:
In the event where you fail to meet the timeframe we have advised you on, however you still expect your items to be delivered on time, a 20% express fee will be charged to cover any extra costs. This may include additional shipping charges.
HTM Creative Designs takes no responsibility if your items do not arrive in time, due to delays in receiving your content.
Custom Design changes:
As a client you are entitled to 3 round of changes included in the cost of your quote. Any changes exceeding these rounds will be charged according to the changes required. Any additional rounds of changes will be charged and need to be paid for before changes are made.
Please include as many changes as possible if any in one email, as any slight changes in text, spelling errors provided by your content or layout is classed as 1 round of changes.
Custom Design Proofing:
Depending on the print method chosen, orders can take between 2-4 weeks in production (excluding the design process). Once we supply you with your initial draft it is the responsibility of you as our client to communicate any changes to be made in a timely manner. Any delays in communicating changes with us, will delay your order being placed in our production queue and will not be prioritised over other client orders. Therefore HTM Creative Designs holds no responsibility for any items that are not delivered in time.
Changes to content or guest list:
We understand guests can cancel last minute or there has been a new guest added. Please advise us as soon as possible if this is the case. Remember any changes made, may delay your job and delivery date.
Changes to content or guest list once job has been sent to print:
Once you sign off and approve your final design, no changes can be made once your items have been sent off to print.
Your approval in writing via email acts as your final approval and permission for us to proceed with printing as they appear in your digital proof.
Changes made beyond this point, will incur full reprinting charges charged to our client.
Cancellations of custom designs:
In the event where a request of cancellation of a custom design prior to being sent to print/production, a client may be refunded the costs of the goods, excluding the design fee. Design fee will be charged according to the amount of total hours spent our team has spent working with you on the design.
Providing us with your business logo:
In the event where you are unable to provide us a high res logo in one of the required formats, a design fee will be charged to amend or recreate your logo. Fees will be charged out at a minimum of $50, and will charged out per hour of $75 depending on the amount of work required.