If your items require your business logo, we will be in touch within 2 business days with a digital proof your review. To avoid any delays in receiving your proof artwork, please ensure you supply us with the correct format files.
Please supply your logo in vector format in one for the following file formats: AI, EPS or PDF.
Please note we can not work with PNG or JPEG files. If you are unsure please send us an email and we will be happy to check your file prior to ordering.
Yes, we do. If you can’t find a design option or wanting something truly unique, please get in touch with us HERE. Please be sure to include as much information as possible so we can provide you with a more accurate quote.
weddings & events
You can place your order 1 of 2 ways. Purchasing directly from our website or you can contact us HERE, for any custom details and we’ll send through a quote and if you wish to proceed, we’ll email you an invoice.
As a standard guideline, we recommend ensuring your order is placed at least 2 months prior to your wedding or event. This guideline includes time for design, production and transit shipping times. We like to ensure you have your items delivered to you 1-2 weeks out from your wedding.
This will depend on the capacity of your order and your communication with providing changes and artwork approval. As a guideline we ask to please allow 3 weeks for your order to be completed before it is dispatched from our studio. Please remember our 3 week production time frame starts from the date you approve your final design. Any delay in approving artwok will delay your order being sent to production. For courier delivery time frames once your order has been dispatched, please refer to delivery guidelines HERE.
Absolutely! We work with clients for any event, including birthdays, engagements, hens parties, christenings and baby showers. For all custom design please get in touch with us HERE. Be sure to include as much information as possible so we can provide you with a more accurate quote.
If you require an urgent order under our standard time frames, this maybe possible from time to time. All orders placed under our standard times will incur a 25% rush order fee.
An invoice will be emailed through and must be paid for within 24hours to secure your rush order spot. Please note that by placing an urgent order, we take no responsibility of any delays where changes or artwork approval is not communicated in a timely manner.
Once your items have been dispatched, HTM Creative Designs hold no responsibility for any delays that may incur while in the hands of our couriers.
wedding & event stationery
We suggest following the guidelines below on when to send your stationery to your guests. Please remember to add the ordering processing time frame on top of the guidelines below: Save the Date cards: mailer out 6-12 months prior to your wedding day. Wedding invitations: mailer out 3 months prior to your wedding day.
Following our guidelines above we suggest ordering your stationery at least 2 months prior to when you plan to mailer out invitations. On the day stationery we suggest you place your order at least 3 months prior to your day, following these guidelines and our production time frames will ensure your order is delivered to you 1-2 weeks prior to your wedding or event. Please note these are guidelines only, and any changes made or delays in providing us with your content will extend your timing.
We understand you may want a quick response via social media messaging, however please understand we like to provide you with profession quote via email only.
We’d love to hear from you ! Our preferred contact method is via email, however we are always happy to chat via Instagram. We will be available certain times during the day, to jump on and chat live with you to answer any of your questions.
All personalised items including Business Signage, Wedding and Event, and stationery is ‘made to order’ therefore we do not offer refunds. Please choose carefully before placing an order. If you are unsure about any of our options, you can get in touch with us before placing an order and we will be happy to assist.